To achieve and measure our performance and ongoing success, Sterling relies on the following Quality Assurance strategies...

• Recruiting qualified employees who share our enthusiasm and philosophy of care
• Ongoing staff training and in-services in providing best practices
• Clear job routines and current care plans for our residents
• Follow-up on Incident Reporting
• Formalized problem-solving processes for staff, residents and families
• Occupational Health and Safety committees and programs that engage employees at all levels